Privacy Policy
Valuerelay.com is firmly committed to the privacy of its users. This privacy policy describes the information that we collect about you when you visit our website, www.Valuerelay.com (the "Website") and use the services available on the Website ("Services"), and how we use and disclose that information.
For purposes of this Agreement, “Service” refers to the Website’s service which can be accessed via our website at www.Valurerelay.com through which users can avail knowledge intensive business services including business consultancy services. The terms, “we,” “us,” and “our” refer to Value Relay Private Limited. “You” refers to any user of our Service including the service provider or the customer registered with the website.
Upon using our Service, you may be prompted to provide us with certain Personal Information. You may choose not to provide us with such Personal Information and by doing so, you will not be allowed to use our Service either wholly or in part depending on the information required. You may also withdraw your previously given consent to our use of your Personal Information and by doing so, you will be unable to avail our Service from the time you withdraw your consent.
By accessing and continuing to use the website, you accept the terms of our Privacy Policy and consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy. Please also review our Terms of Service, which governs your use of the Service, and which is accessible at www.valuerelay.com/terms-of-use.
1. THE INFORMATION WE COLLECT
We collect “Personal Information” and “Non-Personal Information”
“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.
Your Personal Information is collected when you register with us as a user or customer. Personal Information may include sensitive personal information. In general, we collect information such as your name, e-mail address that you provide while you interact with us and IP address while you interact with the website. For a customer, the Personal Information we collect includes your name, e-mail address and password, which you submit to us through the registration process at the Website, IP address at the time of placing an Order on the Website, bank account details such as account number, account holder's name, name and branch of the bank in the event you make a purchase or request a refund on the Website. For a user, the Personal Information we collect includes your name, address, e-mail address, password, mobile number, qualification details, IP address that the user choose to purchase or provide a service, bank account details such as account number, account holder's name, name and branch of the bank for making payments for your services, etc.
Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring or exit pages and URLs, platform types, preferences you submit, preferences that are generated based on the data you submit, number of clicks, information provided to us by your browser or by our software application when you view or use the Service, the type of browser you use, the device from which you connected to the Service, the time and date of access, and other such non-personal information from time to time.
2. THE WAY WE COLLECT INFORMATION
a. Use of Cookies
We track Non-Personal Information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to your browser from our servers and are stored on your computer hard drive. Sending a cookie to your browser enables us to collect and keep a record of your preferences when utilizing our Service, both on an individual and aggregate basis. This data helps us provide you with an improved and customized user experience.
The Website may use both persistent and session cookies. Persistent cookies remain on your computer after you close your session and until you delete them. These cookies collect usage data, on an aggregate basis, without personally identifying you. Session cookies expire when you close your browser. These cookies collect data regarding your use of the Website when you are logged into your account. While this data is tied-in with your user information, we remove any personally-identifying information and use the data on aggregate basis.
b. Information you provide us by registering for an account
We collect Personal Information when you register on our Website by creating a personal profile providing the details as mentioned above. By registering, you are authorizing us to collect, store, use and disclose your Personal Information in accordance with this Privacy Policy.
3. WHY WE COLLECT INFORMATION
Your Personal Information is used to facilitate providing the services you request using our Website. We use Non-Personal Information in order to track trends and analyze patterns of use on the Website to help us improve the Service and customize your experience.
4. THE WAY WE USE AND SHARE INFORMATION
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, rent or otherwise share your Personal Information with third parties without your prior consent, unless we are legally required to do so.
We do share Personal Information in the following scenarios:
1. With the Professional whose service the Customer has requested through our Website so that they may provide the Customer with their services;
2. With the Customer who is required to provide certain information or document requested by the Professional in order to complete the Customer's requested service; and
3. Our employees, consultants, third-party contractors and other such persons who assist us in developing, maintaining and providing the Service to you and in performing internal functions which are necessary to operate our business.
In all of the above scenarios, we try to limit the disclosure of your Personal Information to what is necessary to perform their functions. We require that these persons use your Personal Information in accordance with our Privacy Policy.
Despite above, you acknowledge that we are not responsible for any Personal Information you disclose directly to any of the persons above or to any third parties.
Non-Personal Information
This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
5. REVIEW OF INFORMATION
You acknowledge that you are responsible for the authenticity of information you provide on our Website. To this extent, please ensure that the Personal Information you provide on our Website is correct, accurate and complete. You may from time to time review your Personal Information. Should you feel that there are any changes to be made to the Personal Information you have provided us, please send us a request at support@valuerelay.com and we will provide you with a link to edit and review your Personal Information to render it correct, accurate and complete.
6. TRANSFER OF INFORMATION
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, or in the event of bankruptcy, insolvency or to meet our business obligations, your Personal Information may be among the assets transferred to another person or entity located in or outside India. By using and continuing to use our Service, you acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy.
7. THE WAY WE PROTECT INFORMATION
Your account is protected by your account password and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. You are responsible for all uses of your account on our Website. If you suspect that your account has been compromised or that your password has been misused or misappropriated, please e-mail us promptly at support@valuerelay.com
As regards your Personal Information under our control, we implement security measures designed to protect your Personal Information from unauthorized access, loss, use, alteration, etc. using reasonable security practices and procedures as required by law for the time being in force. However, we cannot guarantee protection of your Personal Information against accidental disclosure or unauthorized acts by third persons. We also cannot guarantee the security of other websites you visit or interact with.
When we learn of a breach that has compromised your Personal Information, we will try to notify you of such breach using the e-mail address you have provided us. You therefore consent to our sending of e-mails to you regarding such security, privacy and administration issues to keep you informed.
By using our Service, you acknowledge that you understand and agree to assume these risks.
8. THIRD PARTY WEBSITES
This Privacy Policy applies solely to information collected by us through our Website. As part of the Service, we may provide links to third party websites. Such third party websites are governed by their own privacy policies and terms of use. By clicking on such third party websites, you agree that we are not responsible for their collection, use, storage or disclosure of your information.
9. CHANGES AND UPDATES TO THIS PRIVACY POLICY
We reserve the right to update or make changes to this Privacy Policy from time to time. These changes will be published on the Website and you will be notified of these changes either by e-mail you provided to us or through a prominent notice on the Website if these changes materially affect our use of your Personal Information. Your continued use of our Service pursuant to these changes will be deemed as an acceptance of such changes. We suggest that you check the Website periodically for such changes.
10. CONTACT US
If you have any questions or concerns regarding this Privacy Policy or the practices of this Website, please contact us by sending an email to support@valuerelay.com.
Last Updated: This Privacy Policy was last updated on August 12th 2019.